Frequently Asked Questions
General Questions
Do I need a referral to see a physiotherapist?
No, you can book directly.
Most people come straight in without a referral. If you’ve been referred by your GP or specialist, we’re happy to work alongside them and keep everyone on the same page.
What happens in the first session?
Your first session is about getting clear on what’s going on and what to do next.
We’ll go through a thorough assessment, explain things in a way that makes sense, and start treatment on the day. You’ll leave with a clear plan so you know exactly what the next steps are.
How long are appointments?
Initial consultations are 45 minutes.
Follow-up sessions are typically 30 minutes.
This gives us enough time to properly assess, treat, and progress your rehab without rushing.
Do you only treat athletes?
No.
While we work with a lot of athletes, most of our clients are everyday people who just want to move better, get out of pain, and stay active.
You don’t need to be an athlete to benefit from how we do things.
What kind of injuries do you treat?
We treat a wide range of musculoskeletal issues, including:
Back and neck pain
Shoulder, hip, and knee injuries
Tendon injuries
Sports injuries
Post-operative rehab
Overuse and training-related issues
If you’re not sure, just reach out and we’ll point you in the right direction.
Do you offer hands-on treatment like massage or dry needling?
Yes, where it’s appropriate.
We use hands-on treatment to help settle symptoms, but the focus is always on building you back to full strength so the problem doesn’t keep coming back.
Will I be given exercises?
Yes.
Your rehab is tailored to you and progressed over time. The goal isn’t just to get you out of pain, it’s to build you back so you can return to what you enjoy with confidence.
How many sessions will I need?
It depends on your injury and your goals.
Some issues settle quickly, others take longer. From your first session, we’ll give you a clear idea of what to expect and how we’ll progress things.
Do you offer Medicare care plan appointments?
Yes.
We bulk bill Medicare care plan appointments, so there is no out-of-pocket cost for eligible patients.
Do you accept private health insurance?
Yes.
We have HICAPS available in clinic, so you can claim on the spot.
What should I wear to my appointment?
Something comfortable that allows you to move.
If we’re looking at a lower body issue, shorts are ideal. For upper body, a singlet or loose shirt works well.
Where are you located?
We’re located on Aerodrome Road in Maroochydore, just minutes from the beach.
Parking is available behind the clinic, with additional nearby options if needed.
How do I book an appointment?
You can book online anytime or call the clinic on (07) 5444 0563.
If you’re not sure what to book, just get in touch and we’ll point you in the right direction.
Is this the right place for me?
If you want to stay active, get stronger, and actually fix the problem rather than just manage it, then yes.
If you’re not sure, reach out and we’ll let you know if we’re a good fit.
NDIS Participant Questions
Do you see NDIS participants?
Yes, we work with NDIS participants who are self-managed or plan-managed. We do not currently accept NDIA-managed participants.
What can physiotherapy help with under the NDIS?
We can assist with mobility, strength, balance, coordination, injury prevention, rehabilitation, and achieving individual physical goals related to daily living or community access. We also support participation in adaptive sport and recreational activities.
What do I need to book an NDIS appointment?
Please email us at info@surfedge.physio with your NDIS number, plan management type, and your goals or plan documents (if available). We’ll help guide you from there.
Do you write NDIS reports?
Yes, we can provide functional assessments, progress reports, and goal-based updates for plan reviews and allied health collaboration.
Do you offer home visits?
Yes, we offer home visits for eligible NDIS participants within our local area. Please contact us to check availability and whether your plan covers home-based therapy sessions.
Surf Lifesaving Athlete Questions
Do you treat surf lifesaving athletes?
Yes. Surf lifesaving is one of our key focus areas. We work with athletes across all disciplines - board, ski, swim, beach, and surf boat - to manage injuries, improve performance, and stay competition-ready.
Do you provide event coverage or support at carnivals?
Yes. We’ve provided physiotherapy support at local, state, national, and international surf lifesaving events. If your club or team is looking for coverage or support, get in touch.
Can I get help with training loads, overuse injuries, or paddling mechanics?
Absolutely. We understand the demands of surf sports and can help you manage volume, recover effectively, and optimise your paddling technique, running form, or surf skills to reduce injury risk.
I’m a Nipper or Junior athlete - can I see you too?
Yes. We work with Nippers and junior athletes to help manage growth-related injuries, improve strength and movement, and support long-term development in surf sports.
Can you liaise with my coach or club?
Yes. With your consent, we’re happy to communicate with your coaches or strength and conditioning team to ensure a coordinated and athlete-centred approach to your rehab or performance plan.